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Customer service

To ensure the health security of individuals and workers in the context of the ongoing Covid-19 pandemic, we are prioritising the use of online and remote services at the Centre for Quality Assessment in Higher Education (SKVC).

Requests and complaints are accepted by electronic means and by post. Applications for academic recognition are accepted online in the Electronic Recognition Area Information System at the address: https://epe.skvc.lt/.

To ensure the health and safety of our customers and employees, it is highly recommended to arrange your visit in advance. To arrange a visit, call or email us using the contact details below or contact the staff member you want to visit directly.
Contact details:  

For consultation and information please contact during working hours: 

Working hours of the Centre for Quality Assessment in Higher Education:

  • Monday to Thursday from 07:30 to 16:30 (lunch break from 11:30 to 12:15)
  • Fridays 7:30 am to 15:15 (lunch break from 11:30 to 12:15) 
  • Pre-registered customers are accepted Monday-Thursday until 17:00

Upon arrival at the SKVC, visitors are recommended to: 

 
  • wear protective equipment covering the nose and mouth (face masks, respirators or other means) if a visitor has the symptoms of upper respiratory infections (e. g. fever, cough, difficulty breathing, etc.);
 
  • keep a safe distance of at least 1 meter from each other;
 
  • observe hand hygiene, coughing, sneezing etiquette and other necessary requirements.

 
  • The SKVC does not serve people with symptoms of upper respiratory infections (e.g. fever, cough, difficulty breathing, etc.).


Official sign of disabilityEntrance adapted for persons with reduced mobility accessible from the inner (service) yard. Please arrange your arrival time in advance by phone (see Contacts). 

Persons are served at the SKVC in accordance with the Rules for Examination of Applications and Complaints and Servicing of Persons in Public Administration Entities, approved by the Resolution of the Government of the Republic of Lithuania of 22 August 2007 No. 875.

Questionnaire on quality of service at the SKVC
 

Last updated: 25-10-2024