Customer Survey

Below please find survey on the quality of customer service at the Centre for Quality Assessment in Higher Education (SKVC).

Your answers are highly appreciated and will be used for the improvement!

The survey should take no longer than 5 min.

* 1. What was the issue you contacted SKVC about?
• 1) Recognition of qualifications – diploma, obtained in a foreign country, studies, completed in a foreign state, qualification examination;
• 2) Regarding a study programme / field of study programmes at a higher education institution (for higher education institutions only);
• 3) Regarding the review of a higher education institution (for higher education institutions only);
• 4) To file a complaint regarding the quality of studies;
• 5) Regarding the licensing of vocational training;
• 6) Other issue.

• Please indicate:

* 2. Who from the SKVC have you been in contact with?
• 1) Qualification Recognition Division staff member;
• 2) Study Evaluation Division staff member;
• 3) Institutional Review Division staff member;
• 4) Legal and General Affairs Division staff member;
• 5) Other.

• Please specify:

* 3. Are you satisfied with the quality of customer service at SKVC?
• Yes
• No

• * Please comment:

* 4. Which way did you contact SKVC?
• 1) By phone;
• 2) Email;
• 3) Via „Facebook“;
• 4) Have been at SKVC by yourself.

• Your comments, suggestions and requests: